For online stores
You sell. JAPITI answers your visitors' questions.
A visitor hesitates over a product and asks a question. An AI agent answers right away on your website chat. If the answer needs your team, it books a callback in their calendar.
Customer : Hello, can this bag hold a 15-inch laptop?
AI agent : Hello! Yes, the inner pocket fits a laptop up to 15 inches. Do you have another question about this model?
Customer : Yes, can you engrave my initials on it?
AI agent : I don't have that information. I'll ask one of our advisors to call you back on Monday at 10 am. Does that work for you?
Customer : Yes, thank you.
AI agent : Noted: an advisor will call you back on Monday at 10 am.
Today
An online store, today.
A visitor with a doubt doesn't stay long.
The visitor hesitates and nobody answers
Size, material, compatibility: without an answer, they close the page and buy elsewhere.
Questions arrive in the evening and at night
That is when people look at what they want to buy. Your team is not there.
Always the same questions
When will it be delivered? How do I return a product? Your team answers by hand, one message after another.
From A to Z
A question before buying, from A to Z.
Saturday night, the store is closed. A visitor hesitates over a bag and opens the website chat.
Customer : Hello, can this bag hold a 15-inch laptop?
AI agent : Hello! Yes, the inner pocket fits a laptop up to 15 inches. Do you have another question about this model?
Customer : Yes, can you engrave my initials on it?
AI agent : I don't have that information. I'll ask one of our advisors to call you back on Monday at 10 am. Does that work for you?
Customer : Yes, thank you.
AI agent : Noted: an advisor will call you back on Monday at 10 am.
By the end of the chat
- Product question: answered right away
- Callback Monday 10 am in the advisor's calendar
- Visitor and history in your workspace
What you get
What JAPITI changes for your store.
You keep your team for the questions that matter.
An answer before the visitor leaves
The AI agent answers on your website chat, 24/7, while the visitor is looking at the product.
Repetitive questions handled
Size, material, delivery, returns: the AI agent answers with what you taught it.
What it doesn't know reaches your team
The AI agent doesn't guess. It books a callback in the right team member's calendar.
All conversations in one place
Website chat, WhatsApp and calls: you find each visitor and their history in your workspace.
How you set it up
You're ready in 3 steps.
No coding needed. You go at your own pace.
You describe your business to the agent
Your services, your hours, your usual answers. The agent learns what you tell it.
You connect your channels
WhatsApp, your phone number, your website chat. You choose where the agent replies.
Everything lands in your space
Requests arrive in your space and appointments go into your team's calendars.
You may be wondering…
The questions we get asked the most.
Can the agent answer questions about my products?
It relies on the information you give it: product pages, delivery, returns, opening hours. What it doesn't know, it doesn't make up: it hands over to your team.
Do callbacks land in my team's calendars?
Yes. Each team member has their own calendar in JAPITI, and the AI agent offers their free slots.
Which channels does the agent answer on?
On your website chat, on WhatsApp and by phone. Everything arrives in the same workspace.
JAPITI fits these trades too.
See all tradesYour next visitor will get an answer.
Tell us which questions your store's visitors ask. We will show you JAPITI on your own business.
Access JAPITI