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How it works

A customer reaches out. JAPITI answers. You see everything.

AI agents answer on WhatsApp, by phone and in your website chat. Contacts, conversations, appointments and analytics land in 1 workspace.

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While you work, requests go unanswered.

A message in the evening, a missed call, a question in the chat: every unanswered request is a customer who goes elsewhere.

  • WhatsApp9:47 PM

    Hi, do you have a slot tomorrow?

    Unanswered

  • Missed call8:12 PM

    A customer tried to reach you.

    Unanswered

  • Site chat10:03 PM

    Do you also deliver on weekends?

    Unanswered

From the first message to the appointment.

Here is what happens when a customer contacts you.

  1. A customer reaches out

    They message you on WhatsApp, call you or open your website chat, at any hour.

  2. The agent answers for you

    It replies right away and asks the right questions while you keep working.

    Client

    Hi, do you have a slot tomorrow?

    AI agent

    Hello! Happy to help. Which service, and morning or afternoon?

    Client

    A car service, morning if possible.

    The agent is typing

  3. The contact is qualified

    Need, timing, contact details: the agent notes the essentials and keeps the conversation history.

    Contact record

    Sarah M.

    Qualified
    Need
    Car service
    Timing
    Tomorrow morning
    Channel
    WhatsApp
    Contact details
    Saved

    Conversation history kept

  4. The appointment lands in your calendar

    You find the contact and the appointment in your workspace, on the right teammate's calendar.

    Julien's calendar

    Appointment booked

    Car service · Sarah M. · Wednesday 10 AM

    In the right teammate's calendar.

Some agents answer, others go and find your contacts.

Each agent has a precise role, on the channel your customers use.

They answer

  • WhatsApp Inbound

    Replies to the messages your customers send on WhatsApp.

  • Inbound Calls

    Picks up when a customer calls, like a receptionist.

  • Live Chat

    Answers visitors in your website chat.

They go and find your contacts

  • WhatsApp Outbound

    Messages your contact lists on WhatsApp to start the conversation.

  • Outbound Calls

    Calls your contact lists to offer an appointment.

Everything lives in 1 workspace.

Contacts and history, your team's calendars, analytics: everything your agents do lands in the same place.

  • Contacts and history

    Every contact with the conversation summary, the full history and their details.

  • Team calendars

    Everyone has their own calendar: appointments land with the right person.

  • Analytics

    Contacts by channel, qualified contacts and booked appointments.

Every qualified lead lands here, with its full history.
Appointments are booked into your team's calendars.
See where your contacts come from, channel by channel.

See the platform with your own conversations.

Request a demo and explore the platform with us.

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