WhatsApp agent
Automate WhatsApp: every message gets a reply.
The AI agent replies in seconds, asks the right questions and offers an appointment. You get on with your work.
Access JAPITI- WhatsApp Inbound
- WhatsApp Outbound
In the evening
In the evening, your customers write. Nobody answers.
- Karim7:12 PM
Hi, are you open on Saturday?
No reply
- Inès9:40 PM
I'd like a quote, is that possible?
No reply
- Léa10:47 PM
Hi, do you quote for renovations?
No reply
An evening message waits until the next day. And your customer writes to a competitor.
With the agent
The same message, an instant reply.
The inbound WhatsApp agent replies right away, in the customer's language, with your business information.
Without the agent
Your business
Hi! I'd like a quote for a renovation. Are you available this week?
No reply until tomorrow
With the agent
Your business
Hi! I'd like a quote for a renovation. Are you available this week?
Hi! Yes, we can help with that. What kind of renovation is it?
It sorts the requests, then books the appointment.
In the same chat, the agent does the work of your front desk.
It asks the right questions
What do they need? By when? How can you reach them? The agent asks the essentials, just like you would. At the end, the contact is qualified.
The appointment books itself
The agent offers a free slot. The customer picks one, and the appointment lands in the right teammate's calendar.
The other way around
It also writes to your contacts first.
The outbound WhatsApp agent writes to your contact lists. It follows up with your contacts too.
You pick a list
You start from a list of contacts.
The agent writes to them
The outbound WhatsApp agent sends its message to every contact on the list.
It follows up
It follows up with those who haven't replied.
Replies come to you
Every reply lands in your workspace, with the chat history.
The next morning
In the morning, everything is filed in your workspace.
You open your JAPITI workspace. The contact, the chat history, its status and the appointment are already in place.
Your workspace
The next morning
What the WhatsApp agent does for you
Here is what you hand over to your WhatsApp agents.
Answers your customers
The inbound WhatsApp agent replies to the messages your customers send you.
Writes to your lists
The outbound WhatsApp agent sends message campaigns to contact lists.
Qualifies every contact
Need, timing, contact details: it notes the essentials and keeps the conversation.
Offers an appointment
The appointment lands in the right teammate's calendar, based on their availability.
Keeps the history
Each contact has a conversation summary, a full history and contact details.
Counts what comes in
Your analytics show leads by channel, qualified leads and appointments.
Your questions about WhatsApp
What is the difference between the inbound and outbound agent?
The inbound WhatsApp agent replies to the messages your customers send you. The outbound WhatsApp agent sends message campaigns to contact lists.
Where do I find the conversations?
In your JAPITI workspace. Each contact has a conversation summary, a full history and contact details there. Appointments are in each teammate's calendar.
How do I start, and how much does it cost?
Click “Access JAPITI” and tell us which conversations you want to automate. Pricing isn't listed on this site.
Do your customers call you or use your website?
On the phone
An AI phone receptionist picks up for you, day and night.
See the calls agentOn your website
Your website chat greets your visitors and answers with your business information, 24/7.
See the chat agent
Want to see how it all fits together?How it works
Your next customer may write tonight.
Tell us which conversations you want to automate and see what your WhatsApp agent can do for you.
Access JAPITI