Website chat
A visitor lands at 11 p.m. Your chat answers.
The AI agent greets your visitors, answers with your business information and offers an appointment, while you do your job.
Access JAPITIAt 11 p.m., nobody answers.
A visitor lands on your website. They have a question. Nobody is there to answer, so they close the tab. Your lead is lost.
The chat welcomes them right away.
As soon as the visitor opens the chat, the agent replies. It uses your business information: your services, your opening hours, your frequently asked questions.
It asks the right questions.
The agent guides the visitor, asks what they are looking for and collects their contact details. The visitor becomes a qualified contact.
It offers an appointment.
When the contact is ready, the agent offers a time slot. The appointment lands in the right teammate's calendar.
All your channels in one place.
The contact joins the same list as WhatsApp and phone. You follow everything in your workspace.
- ConversationsEvery discussion, with its history.
- ContactsEvery contact, with their details.
- Where requests come fromSite chat, WhatsApp or phone.
What the chat agent does.
One agent per channel, each with a clear role. The chat agent answers the visitors of your website.
The chat is one of JAPITI's 3 channels.
It answers 24/7
The agent replies right away to your website visitors, day and night.
It knows your business
You describe your services, opening hours and frequently asked questions. It answers with that information.
It asks the right questions
It asks what the visitor is looking for and notes the essentials: the need, the timing, the contact details.
It offers an appointment
It offers a time slot. The appointment lands in the calendar of the teammate concerned.
It keeps the history
Each contact keeps a summary of their discussion with the agent, their full history and their contact details.
It shows where requests come from
In your analytics, you see the requests from each channel, the qualified contacts and the appointments.
Questions about the chat.
Short answers. For anything else, write to us from the contact page.
How does the chat get onto my website?
The live chat is a chat you install on your website. To find out how to set it up on yours, write to us from the contact page.
What does the agent answer?
It answers based on what you teach it about your business: your services, your opening hours and your frequently asked questions.
What do you find in the workspace after a discussion?
You find the contact with the history of the discussion, the appointment in the calendar of the teammate concerned, and the analytics of your channels.
Your next visitor will get an answer.
Access JAPITI and let the agent welcome the visitors of your website. You do your job.
Access JAPITI