WhatsApp agent
A customer writes at 10:47 PM. The agent replies.
It replies in seconds, asks the right questions and offers an appointment. You get on with your work.
Access JAPITI10:47 PM
It answers in seconds.
Usually, an evening message waits until the next day, and your customer writes to a competitor. Here, the inbound WhatsApp agent replies right away, in the customer's language, with your business information.
In the same chat
It asks the right questions.
What do they need? By when? How can you reach them? The agent asks the essentials, just like you would. At the end, the contact is qualified.
Next
The appointment books itself.
The agent offers a free slot. The customer picks one, and the appointment lands in the right teammate's calendar.
The other way around
It also writes first.
The outbound WhatsApp agent writes to your contact lists. It follows up with your contacts too.
The next morning
In the morning, it's all there.
You open your JAPITI workspace. The contact, the chat history, its status and the appointment are already in place.
What the WhatsApp agent does
Here is what you hand over to your WhatsApp agents.
Answers your customers
The inbound WhatsApp agent replies to the messages your customers send you.
Writes to your lists
The outbound WhatsApp agent sends message campaigns to contact lists.
Qualifies every contact
Need, timing, contact details: it notes the essentials and keeps the conversation.
Offers an appointment
The appointment lands in the right teammate's calendar, based on their availability.
Keeps the history
Each contact has a conversation summary, a full history and contact details.
Counts what comes in
Your analytics show leads by channel, qualified leads and appointments.
Questions about WhatsApp
What is the difference between the inbound and outbound agent?
The inbound WhatsApp agent replies to the messages your customers send you. The outbound WhatsApp agent sends message campaigns to contact lists.
Where do I find the conversations?
In your JAPITI workspace. Each contact has a conversation summary, a full history and contact details there. Appointments are in each teammate's calendar.
How do I start, and how much does it cost?
Click “Access JAPITI” and tell us which conversations you want to automate. Pricing isn't listed on this site.
Your next customer may write tonight.
Tell us which conversations you want to automate and see what your WhatsApp agent can do for you.
Access JAPITI